Icrown2a Terms and Conditions – Online Casino Platform Guidelines

01Acceptance of Terms

Welcome to icrown2a. This Terms and Conditions document is a legally binding agreement between you ("Member" or "User") and icrown2a ("Company", "we", or "Platform"). By accessing the icrown2a website, registering as a member, or using any of the services we offer, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions set out in this document.

If you disagree with any part of these terms, you are required to stop using our platform immediately. icrown2a reserves the right to modify, add to, or amend these terms at any time without prior notice, and your continued use of our platform following any changes will be deemed acceptance of the amended terms.

02Member Eligibility

Icrown2a services are open only to individuals who meet the following eligibility requirements. We take this responsibility seriously as it involves protecting vulnerable groups, especially minors.

• You must be at least 18 years old at the time of registration and at all times while using the platform.
• You must be in a jurisdiction where online gambling is permitted or not specifically prohibited by your local laws.
• You must not be on the self-exclusion list of any responsible gambling programme.
• You must register using true, accurate, and current personal information.
• Only one account is permitted per individual, IP address, device, or household.
• You must not register on behalf of another person or use a false identity in any way.

03Account Registration

The registration process at icrown2a is straightforward and free of charge. However, there are important responsibilities you need to understand and comply with as an account holder.

• All information provided during registration, including full name, date of birth, phone number, and bank details, must be accurate and valid.
• You are fully responsible for maintaining the confidentiality of your account password. icrown2a will never ask for your password via email, chat, or phone.
• Any activity that occurs within your account is considered to have been carried out by you, unless you report unauthorized access to our support team within 24 hours.
• Identity verification (KYC) may be required before your first withdrawal or when certain limits are reached. Documents that may be requested include your ID card, bank statement, and proof of address.
• Icrown2a reserves the right to request document re-verification at any time if deemed necessary for compliance or security purposes.

04Deposit & Withdrawal

Icrown2a supports a variety of local Malaysia payment methods including FPX, bank transfer, Touch 'n Go eWallet, GrabPay, and MAE. All financial transactions on our platform are subject to the following conditions:

Deposit:

• The minimum deposit is RM 20 and the maximum is RM 30,000 per transaction, subject to the limits of your chosen payment method.
• All deposits are processed instantly. If a deposit is not credited within 30 minutes, contact our support team with proof of transaction.
• Deposits must be made using a payment method registered in your own name. We do not accept third-party deposits.
• Icrown2a does not charge any fees for deposits; however, payment providers may apply their own charges.

Withdrawal:

• The minimum withdrawal is RM 50 and the maximum is RM 50,000 per day, subject to account level and verification status.
• Withdrawal requests are typically processed within 15 minutes to 1 hour during normal business hours.
• Withdrawals can only be made to a bank account registered in your own name.
• Full identity verification (KYC) is required before your first withdrawal is approved.
• The wagering requirement (rollover) for any active bonus must be fully met before a withdrawal can be processed.

05Bonus & Promotions

Icrown2a offers a wide range of bonuses and promotions designed to deliver more value to our members. Each bonus offer is subject to the specific terms stated on its respective promotions page, as well as the following general conditions:

• All bonuses require a wagering requirement (rollover) that must be fulfilled within the specified time period before a withdrawal can be made.
• The welcome bonus is only available to new members making their first deposit.
• Each member is entitled to one welcome bonus only, regardless of the number of accounts or devices used.
• Icrown2a reserves the right to cancel any bonus if fraudulent activity, abuse, or attempts to exploit the bonus system are detected.
• Bonuses are non-transferable, cannot be directly converted to cash, and may not be combined with other offers unless otherwise stated.
• Any winnings derived from free bets or free credits are subject to wagering requirements before withdrawal.
• Icrown2a reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice.

06Game Rules

All games offered at icrown2a — including slots, live casino, sports betting, and table games — have their own rules that should be understood before playing. The following general rules apply to all game categories:

• All games use a Random Number Generator (RNG) certified by independent audit bodies, ensuring every round is random and fair.
• Results of completed games are final and cannot be disputed unless there is clear evidence of a technical system failure.
• If a technical disruption or connection failure occurs during gameplay, icrown2a will settle the bet based on the last state recorded by our system.
• The return-to-player (RTP) rate for each game is as stated by the respective game provider and is available for members to review.
• Minimum and maximum betting limits vary by game and are subject to change from time to time.
• Sports betting is subject to additional rules stated in the Betting section of the platform, including market settlement rules for various sports and leagues.

07Account Security & Privacy

Member data security and privacy are among icrown2a's highest priorities. Our platform uses 256-bit SSL encryption for all data communications, and we adhere to a strict privacy policy in handling members' personal information. For detailed information on how we collect, store, and use your personal data, please refer to our Privacy Policy us.

• You are responsible for ensuring your account information is always up to date and accurate.
• Any changes to critical information such as phone number, email, or bank account require additional identity verification.
• You must notify us immediately if you suspect your account has been accessed without authorisation.
• Icrown2a will not be held responsible for any losses arising from your negligence in safeguarding your login credentials.

08Prohibited Conduct

To ensure a safe and fair gaming environment for all members, icrown2a strictly prohibits the following:

• Opening more than one account using the same name, identity, device, or IP address.
• Using automated software or scripts (bots) to place bets or exploit the gaming system.
• Colluding with other members to exploit unfair advantages in table games or Live Casino.
• Attempting to conduct money laundering or any other illegal financial activity through our platform.
• Cheating, manipulating, or interfering with the platform's technical systems in any way.
• Using, selling, or transferring an account to a third party.
• Spreading false information, defaming, or threatening any user or staff of icrown2a.

09Liability Limits

To the extent permitted by applicable law, icrown2a, its directors, employees, partners, and service providers shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of our platform.
• Service disruptions caused by factors beyond our control, such as internet failures, power outages, or natural disasters.
• Any losses resulting from your failure to comply with these terms and conditions.
• Damage caused by malicious software or unauthorised third-party activity on your account.

Icrown2a's total liability to any member under any circumstances shall not exceed the amount deposited by that member in the 30 days preceding the arising of the claim.

10Account Termination & Closure

Whether initiated by the member or by icrown2a, account closure is subject to the following procedures and conditions:

Closure at member's request:

• You may close your account at any time by contacting our support team.
• Any eligible balance will be returned to your registered bank account after all necessary security checks have been completed.
• Any bonus that has not met the wagering requirement will be forfeited in full.

Closure by icrown2a:

• Icrown2a reserves the right to suspend or close any account that violates these Terms and Conditions.
• In cases of confirmed fraud or illegal activity, the account balance may be forfeited and the case may be reported to the relevant authorities.
• Members whose accounts have been closed due to fraud are not permitted to re-register under the same or a different identity.

11Amendment of Terms

Icrown2a reserves the right to modify, amend, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated via a notice on the website or by email to registered members. Your continued use of our platform after the effective date of such changes constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

12Applicable Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction under which icrown2a holds its operating licence. Any dispute arising in connection with these terms shall be resolved through arbitration or a competent court in the relevant jurisdiction. icrown2a is committed to resolving any member complaints fairly and transparently through our customer support team before any legal action is taken.

If you have any questions regarding these Terms and Conditions, please contact our support team via live chat or email at [email protected]. We are always ready to assist in Malay, English, or Mandarin.